Terms of Service

These Terms of Service apply when you use this website, request a quote, book a service, or communicate with Lourenco Cleaning Services, Inc. about auto detailing and cleaning services around Marlborough, MA.

1. Website use

You may use this website to learn about Lourenco services, view photos and reviews, request information, and start a booking or quote request. Do not misuse the site, submit false information, interfere with the website, or attempt unauthorized access to any system.

2. Quotes and appointment requests

A quote request or online booking request is not a confirmed appointment unless Lourenco confirms it through the booking flow, phone, text, email, or another direct communication. The final service recommendation can depend on vehicle size, condition, soil level, pet hair, stains, odor, access, weather, and other details visible during review.

3. Customer responsibilities

Customers should provide accurate contact information, service details, vehicle or property details, preferred timing, and any relevant notes or photos. Please remove valuable or personal items before service and disclose unusual concerns such as heavy soil, biohazards, sharp objects, sensitive surfaces, leak issues, or aftermarket materials.

4. Service availability

Services, time slots, and add-ons may vary by schedule, vehicle, location, condition, and available staff or equipment. Not every service is available for every vehicle, home, business, boat, truck, or specialty request.

5. Pricing, payment, and cancellations

Any pricing, deposit, payment, cancellation, or rescheduling rules shown during checkout or confirmed directly by Lourenco apply to that booking. If a policy is not shown online, confirm details with Lourenco before the appointment.

6. Photos, notes, and uploaded content

Photos and notes submitted with a quote or booking request may be used to evaluate the request, prepare the service, and communicate with you. Do not upload content you do not have the right to share.

7. Third-party tools and links

This website may link to or use third-party services for booking, forms, CRM, messaging, payments, reviews, social media, maps, analytics, and media hosting. Those services may have their own terms and privacy practices.

8. Website content

Website content is provided for general information and may change. Photos, descriptions, guides, reviews, and service explanations are not a guarantee that every result, appointment, or condition will be identical.

9. Limitation of liability

To the fullest extent allowed by law, Lourenco is not responsible for indirect, incidental, special, or consequential damages arising from use of this website or inability to use it. Service-specific concerns should be raised directly with Lourenco as soon as possible.

10. Changes to these terms

We may update these terms as the website, booking flow, or business practices change. The latest version will be posted on this page.

11. Contact

Questions about these Terms of Service can be sent through the contact page or by calling/texting (774) 285-0287.