Politique de confidentialite

This Privacy Policy explains how Lourenco Cleaning Services, Inc. collects and uses information when you visit this website, request a quote, book a service, or communicate with us about auto detailing and cleaning services around Marlborough, MA.

1. Information we collect

We collect information you provide directly, such as your name, phone number, email address, requested service, vehicle details, home or business details if relevant, preferred appointment time, notes, messages, and any photos you choose to upload for a quote.

When booking or payment tools are enabled, those tools may collect appointment, invoice, and payment-related information needed to process the request. We may also receive basic website and device information, such as pages viewed, browser type, approximate location, referring page, and analytics events.

2. How we use information

We use information to respond to quote requests, schedule and manage appointments, prepare for service, communicate by phone, text, or email, process payments when applicable, improve the website, prevent misuse, and follow up after completed jobs.

Review follow-up messages may be sent after a completed service so customers can share feedback about their experience.

3. Text, phone, and email communication

If you provide a phone number or email address, Lourenco may use it to respond to your inquiry, confirm details, coordinate scheduling, and follow up about the requested service. You can ask us to stop non-essential marketing messages at any time.

4. Cookies, analytics, and website tools

This website may use cookies, analytics, forms, booking tools, CRM tools, media hosting, and similar services to operate the site and understand how visitors use it. Browser settings can usually block or delete cookies, though some features may not work as expected.

5. How information is shared

We do not sell personal information. We may share information with service providers that help run the website, hosting, media library, forms, booking, CRM, messaging, payment, analytics, and security tools. We may also share information when required for legal, safety, fraud-prevention, or business continuity reasons.

6. Photos and service details

Photos, notes, and vehicle or property details submitted through a form may be used to evaluate the requested service and prepare a quote. Public marketing use of customer photos should be confirmed separately with the customer or owner before publishing.

7. Data retention

We keep information for as long as needed to manage inquiries, bookings, customer records, payments, legal obligations, dispute resolution, and ordinary business records.

8. Your choices

You can contact Lourenco to request access, correction, deletion, or update of information you provided, subject to business, legal, and recordkeeping needs. You can also unsubscribe from marketing emails or ask to stop promotional text messages.

9. Security

We use reasonable administrative, technical, and vendor-supported safeguards for the website and customer information. No website or online transmission method can be guaranteed to be completely secure.

10. Changes to this policy

We may update this policy as the website, booking tools, or business practices change. The latest version will be posted on this page.

11. Contact

Questions about this Privacy Policy can be sent through the contact page or by calling/texting (774) 285-0287.